Frequently Asked Quetions

Things our customers ask a lot

I don't see the right file format for me/will these files work on my system?

Telephone systems use many different file formats, we've provided the most popular 3. If you don't see yours in the download or are just unsure, send us an email and we'll be happy to help out.

Will I need to pay for a PRS License?

No, with our music you don't need a PRS/PPL license. You will only be licensed to play the music you've downloaded from our site.

Can you resend my download email?

Please follow the link below to resend your order email.

Recover Order Email

Can I get a personalised license?

Yes, send us an email with your transaction ID (found on your sales email) along with your contact details and we will send you a personlised PDF license.

Can I change the order of the music?

Yes, as all the tracks are separate so you can use as many or as few as you like. You can mix tracks from different packs to create the perfect playlist for you!

TIP! Putting a number before each track will allow you to order your tracks.

Can you mix the songs into a single file (concatenate)?

Yes, this is an extra service we can provide for you. Simply let us know which songs you would like us to mix together for you. The cost is only £10 per mix (for up to 10 tracks).

Can you mix courtesy messages with my music?

Yes, we can mix a set of standard courtesy messages with any of our music packs. Please send us an email and we'll be happy to sort this for you.

Do you supply equipment?

No, we only supply the recordings. We always advise that you buy and own the equipment yourself.